Lucy Top Black by Lou Lou

RETURNS & EXCHANGES

“Change of mind” includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.

We will accept a change of mind return provided it meets the following guidelines:

✔ Return within 30 days strictly
✔ Return with proof of purchase
✔ Item must be unworn, unwashed, unused with all original tags/labels attached
✔ Item is not listed as an excluded item as outlined below

Faulty Product Returns

If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.

Exchanges 

Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.

Refunds

If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back to your card.

READ OUR FULL RETURNS & EXCHANGES POLICY HERE