Returns and Exchanges
“Change of mind” includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.
We will accept a change of mind return provided it meets the following guidelines:
✔ Return within 30 days strictly
✔ Return with proof of purchase
✔ Item must be unworn, unwashed, unused with all original tags/labels attached
✔ Item is not listed as an excluded item as outlined below
Excluded items (for a change of mind return):
✘ Underwear or Swimwear
✘ Gift Cards
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.
Returns Process (In-Store)
- Bring your item(s) instore to our Mundubbera Store.
- Provide the team member in store your faulty item, proof of purchase and if you paid using a credit card please bring the same card with you.
- Once the returns policy has been met, we’ll offer an exchange or refund on the spot.
Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back to your card.
Returns Process (Online)
If your purchase was made online (including Click & Collect) you may choose to return to our online store.
- Simply call our store on (07) 4165 4837 to arrange your return
- We will email you a returns form and label for return.
- Attach your returns label and post.
Once received, we’ll process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.
If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you and incur return postage costs.